Last Updated: 09 / 05 / 2024
1. Introduction
Welcome to ELTY Minds & Research Solutions Group PC (“ELTY Minds”). We are committed to protecting your privacy and ensuring that your personal and health information is handled securely and in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.eltyminds.com) and use our services, including telehealth and SMS text messaging services.
2. Information We Collect
Personal Information:
When you contact us via email at bayisire@eltyminds.com or through our contact form on our website, we may collect personal information such as your name, email address, phone number, and any other details you choose to provide.
Health Information:
During telehealth appointments, we collect health-related information necessary for your care, including medical history, symptoms, treatment plans, and other relevant data.
Usage Data:
We collect information about your interactions with our website, such as IP addresses, browser types, pages visited, and the dates and times of your visits.
3. How We Use Your Information
To Provide and Manage Services:
We use your personal and health information to deliver services, manage appointments, diagnose conditions, and create treatment plans.
To Communicate:
We may use your contact information to respond to inquiries, send appointment reminders, follow-up messages, billing-related communications, and service-related SMS text messages when consent is provided.
To Improve Our Services:
We use usage data to analyze website performance, enhance user experience, and ensure the effectiveness of our services.
To Comply with Legal and Regulatory Requirements:
We may use and disclose your information as required by law, including HIPAA, and to respond to legal requests and obligations.
4. Your Rights
You have the right to access and request corrections to your personal and health information.
You may opt out of SMS communications at any time by replying STOP.
You may request deletion of your personal information, subject to legal and contractual obligations.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyze usage. You can manage your cookie preferences through your browser settings.
6. Children’s Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect information from minors.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new effective date.
8. Contact Us
ELTY Minds & Research Solutions Group PC
Email: bayisire@eltyminds.com
Website: https://www.eltyminds.com
SMS Terms & Conditions (RingCentral / 10DLC Compliant)
SMS Consent:
By providing your mobile phone number and opting in, you consent to receive SMS text messages from ELTY Minds & Research Solutions Group PC related to healthcare services, appointments, billing, and administrative communications.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
Types of SMS Messages:
Appointment reminders, follow-up communications, billing and account notifications, and scheduling updates.
Message Frequency:
Message frequency may vary. You may receive up to 2 SMS messages per week.
Message & Data Rates:
Standard message and data rates may apply.
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from ELTY Minds & Research Solutions Group, PC in the following ways (We use SMS for customer care to communicate with patients about appointment scheduling and reminders, follow-up instructions, prescription refill notifications, and general office support. Messages are informational only, HIPAA-compliant, and sent to patients who have provided consent.)
Opt-Out:
Reply STOP to unsubscribe at any time.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary.
Help:
Reply HELP or contact bayisire@eltyminds.com.
Thank you for trusting ELTY Minds & Research Solutions Group PC with your mental health care. We value your confidence in our services and are committed to supporting you with professionalism, compassion, and respect.